Sustainable Development

Supply Chain


Stakeholders Issues Channels
1. Communities / Social / Audience
  • Provide high-quality media
  • Society, community and environment development
  • Provide media credibility
  • Land survey before media installation
  • Community and social development activities
  • Using media space to distribution of useful news
  • Quality improvement of media
2. Customers / Consumers
  • Provide high-quality media
  • Provide media credibility
  • Quality and content development of products and services
  • Customer satisfaction survey
  • Complaint center
3. Partners / Strategic Partners
  • Provide high-quality media
  • Technology knowledge / innovation
  • Good corporate governance
  • Fair trade and reasonable price
  • Transparent, fair and verifiable procurement system
  • Meeting with partners
  • Partner selection processes
  • Audience measurement development with partners
  • Qiuality improvement of media with partners
4. Employees
  • Occupational Health & Safety
  • Training and Human Resources Development
  • Career path
  • Compensation, benefits and welfare
  • Employee engagement
  • Human rights according to International Standards and Principles
  • Internal Application (Biosoft)
  • E-newsletter
  • Annual satisfaction survey
  • Annual performance evaluation
  • CEO Townhall
5. Shareholders / Investors
  • Good corporate governance
  • Full and transparent information disclosure
  • Driving the organization towards sustainability
  • AGM
  • Website / Email / Tel.
  • Management Interview
  • Opp Day / Company Visit / Road show / Con. Call
  • IR Newsletter
6. Government
  • Compliance with relevant laws and regulations
  • Transparency in bidding / concessions
  • Being a good corporate for responsible business practices
  • Provide media credibility
  • Good corporate governance
  • Disclosure of business information
  • Using media space to distribution of useful news
  • Cooperate and support in related projects

Stakeholder Analysis and Materiality Analysis

The Company identified material aspects and scope of each aspect through a workshop with high-ranking executives, based on the internal and external factors of the Organization, i.e., such as Thai Wah’s strategic Direction, Sustainability Direction, and Risks and Opportunities, as well as material aspects benchmarked against industry peers, and global sustainability trends identified from international sustainability standards.

The Company analyzed and prioritized the aspects identified in Step 1 through a workshop with high-ranking executives and heads of concerned business departments. The analysis and prioritization was conducted based on two conditions: significance to Thai Wah’s business operation and to external stakeholders, i.e., business partners, customers, public sector, and social sector.

The Company, through our Sustainability Development Department, primarily validated the identified material aspects, along with conducting interviews with external stakeholders, which are Capital Market Developers, and Business Partners, to gather their opinions on aspects that are significant to the sustainability of business operation, in accordance with the guideline of principles of GRI Standards. The validated material aspects were then presented to the Corporate Governance Committee to approve and confirm that they are under the boundary of the organization’s internal and external impacts.

The Company provides channel for feedback, views, and suggestions in order to develop and improve the contents for the next year’s report. We continue to adhere to the stakeholder engagement and sustainability context principles.

Materiality Matrix

Sustainability Development Framework